Support

We love to hear from our users.

If you have a question and cannot find the answer in the tutorials section or the FAQ section, please email us. We typically respond within one business day.

To access Help on Mac OS X, go to the menu: Help > TurboCollage Help.
To access Help on Windows, go to the menu: Help > TurboCollage Help.

Quick Start

Watch a quick start video

Installation

How to install on a Windows PC How to install on a Mac

License activation

How to activate on a Windows PC How to activate on a Mac

Uninstall

How to uninstall TurboCollage

iOS

TurboCollage Automatic for iOS - Getting Started Video TurboCollage Automatic for iOS - FAQ

Frequently Asked Questions

Frequently Asked Questions

Contact Us

You can expect to hear back from us within one business day.

Mac & iOS Users:

apps@silkenmermaid.com

Windows Users:

turbocollagewindows@silkenmermaid.com

Please include the following information in your email:

  • Your order number; it looks like TUR999999-9999-99999
  • Whether you're using a Mac or a Windows PC
  • A screenshot of the error screen
  • Your operating system (e.g. Windows 10 or Mac OS X 10.10.5)
  • The version of TurboCollage that you're using. You can find the version number 

    on Windows PC: Help > About
    on Mac OS X: TurboCollage > About TurboCollage
  • Your TurboCollage project file
  • A step-by-step description of how we can reproduce the problem